How To Give Great Customer Service That Keeps Them Coming Back

This is a customer service experience I had recently at my favorite barber shop. I have been a long time customer of this establishment and the customer service had never been great but they were pretty consistent in giving me and my dome the kind of look that was satisfactory at an amazing price.

I would love your thoughts on this. I was pretty shocked at what happened and if you listen to this story, I would really be eager to hear what you think. Did I overreact? Does this make sense? Am I misunderstanding something perhaps? Please leave me a comment below and let me know. Thank you!